Omnichannel

and centralization

Built-in CRM tools for great experiences

PERSONALIZED ATTENTION

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Attend

simultaneously
the different channels

Role distribution

and management control

Login operators and supervisors

Categorization and
contact management

Customizable trays

Receive text,

audio and rich media

Polls

of attention

To be able to evaluate

to the agents

Interaction statistics
in real time

Incoming and ending conversations by date and trays.

Conversations in real time.

Waiting time, by tray and date.

Contact manager

View and edit contacts.
Take notes of the interaction.
Search for conversations by date and channel.
Resume conversations.
Switch conversation from Bot mode to Agent mode andvice versa.
Conversation information.

Agent App

Native Android and IOS app,
agents can answer queries from anywhere.

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How to apply it in my company?

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