Built-in CRM tools for great experiences
the different channels
and management control
Login operators and supervisors
audio and rich media
To be able to evaluate
to the agents
in real time
Incoming and ending conversations by date and trays.
Conversations in real time.
Waiting time, by tray and date.
View and edit contacts.
Take notes of the interaction.
Search for conversations by date and channel.
Switch conversation from Bot mode to Agent mode andvice versa.
How to apply it in my company?