Omnichannel
and centralization

Built-in CRM tools for great experiences
PERSONALIZED ATTENTION
4 views
Attend
simultaneously
the different channels
Role distribution
and management control
Login operators and supervisors
Categorization and
contact management
Customizable trays
Receive text,
audio and rich media
Polls
of attention
To be able to evaluate
to the agents
Interaction statistics
in real time
Incoming and ending conversations by date and trays.
Conversations in real time.
Waiting time, by tray and date.

Contact manager
View and edit contacts.
Take notes of the interaction.
Search for conversations by date and channel.
Resume conversations.
Switch conversation from Bot mode to Agent mode andvice versa.
Conversation information.


How to apply it in my company?